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Behind the scenes: Ritz-Carlton gives a glimpse at hotel life through videos

Posted by Melanie Nayer  September 5, 2012 08:31 AM

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Have you ever wondered what it's like to be a hotel concierge, or choose wines for a world-renowned restaurant? Have you ever thought about what it takes to run housekeeping at a five-star hotel or how those flowers in the lobby are always so perfectly arranged?

Wonder no more. The Ritz-Carlton Hotel Company is pulling back the curtains on their luxury hospitality business, and giving guests a sneak peak at what goes on inside the hotel in a new video series entitled ‘The Art of The Craft."

The new digital video series, which is accessible via the hotel's YouTube channel and website, focuses on a different individual from one of the Ritz-Carlton properties around the world, exploring who they are, what they do, and capturing all the ins and outs of their role in the organization. The hotel will have a total of 10 videos in the series – the first four are just released today and include insights from a sommelier in California wine country, a culinary master in Wolfsburg, a housekeeper at the highest hotel in the world and a shoe-shiner in Istanbul.

The motive behind the videos? It's all about adding to the experience of travel, said Herve Humler, president and chief operations officer of the Ritz-Carlton Hotel Company.

"At The Ritz-Carlton, we specialize in creating memories for our guests at every touch point of their experience," Humler said. "From concierge services, to housekeeping, to our sommeliers and shoe shine valets, there is a significant amount of dedicated craftsmanship and care that goes into making memories for the discerning world traveler."

The current series can be viewed on The Ritz-Carlton website and on YouTube:

Chef de Cuisine in Germany
Sommelier in California wine country
Housekeeper in Hong Kong
Shoe Shine Valet in Istanbul

Readers: What job would you like to hold at a luxury hotel?

This blog is not written or edited by or the Boston Globe.
The author is solely responsible for the content.

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About the author

Melanie Nayer is a travel writer who spent many years in the newsroom before jetting off to see the world. Her goal is to bring readers the best insider information More »

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