Conrad launches a new travel app

By Paul E. Kandarian, Globe Correspondent

Chances are, you won't need to order extra pillows for your hotel room in 13 languages. But its' there if you need to. Conrad Hotels & Resorts, a brand in the Hilton Worldwide portfolio, has just launched Conrad Concierge, a new app that gives guests access to book many of Conrad's services before they get to the hotel, from ordering room service and choosing amenities to requesting those extra pillows or booking a car at the airport to get to the hotel.

Conrad officials said it's the first service-enabled technology completely integrated with hotel management systems across a brand's portfolio. Conrad guests can connect through a mobile device across the more than 20 Conrad hotels and resorts. The technology is designed for Apple and Android operating systems.

The chain commissioned a survey to gauge need for the service, finding nearly 32 percent of respondents were more likely to use a mobile device or computer to order room amenities, like towels and toiletries, rather than ask a hotel employee. The survey also found that 69 percent of respondents value a hotel that can customize their experience to reflect personal preferences, and nearly 75 percent use their smart phone, tablet or computer when booking elements of their business or leisure travel.

For information and to download Conrad Concierge, visit www.conradhotels.com/conradconcierge