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Deadly Delays: The Decline of Fire Response
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Map of Norfolk fires
THIS MAP shows locations and response times for building fires from 1990-2002
Building fires: Green diamond  1-5 minute response Fire stations: Fire truck icon
Yellow diamond  6 minute response Click here for an interactive map
Red diamond  7-29 minute response

Norfolk Fire Department

Community served: Norfolk, Mass.
Department type: Mostly career firefighters
Fire stations (department)1: 1
Fire stations (town): 1
Square miles (town): 15.2
Square miles per station (town): 15.2 [ See rankings ]
1 Some communities have more than one fire department.
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Deadly delays

An exclusive Globe investigation into fire response times.
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On-time response rates
On-time rate, building fires receiving a response within 6 minutes, 1986-2002: 75.0%
[ See rankings ]
   On-time rate, early years, 1986-1998: 81.4%
   On-time rate, recent years, 1999-2002: 60.0%
1986-1998 1999-2002 1986-2002
Fires with on-time response 57 18 75
Fires with slower response 13 12 25
Total building fires studied 70 30 100

ISO insurance ratings
Insurance companies use ratings from ISO, a New Jersey company, to help determine fire insurance premiums. ISO rates communities on a scale from 1 (best) to 10 (no protection). The ratings are based on the community's fire department, water supply, and dispatch communications. The ratings are not based at all on response times. The same scale of 1 to 10 is applied to the effectiveness of building codes. In a split fire rating, such as 4/9, the second number applies to properties more than 1,000 feet from a hydrant.
ISO fire protection rating, Nov. 2004: 4/9
ISO building code rating, residential, Nov. 2004: 4
ISO building code rating, commercial, Nov. 2004: 4

Municipal spending on fire protection
Fire spending FY 2003 (town only): $657,697
Fire spending as percent of total budget, FY 2003 (town only): 3.0% [ See rankings ]
Fire spending as percent of total budget, FY 1987 (town only): 1.4%
Fire spending per capita, FY 2003 (town only): $60 [ See rankings ]
Fire spending per capita, FY 1987, in 2003 dollars (town only): $16
Change in fire spending per capita, 1987-2003 (town only): 274.1%
Change in other municipal spending per capita, 1987-2003, adjusted for inflation (town only): 70.0%
Fire spending per housing unit, FY 2003 (town only): $233
Fire spending per square mile, FY 2003 (town only): $43,312

Community information
County: Norfolk
Population, 2004 (estimate): 10,936
Occupied housing units, 2000: 2,818
Median family income, 1999: $92,001
Population growth, 1990-2000: 12.8%
Population growth, 1980-1990: 23.7%
Tax base (assessed value per capita), FY 2004: $109,882
Total assessed value, FY 2004: $1,201,670,905
Single-family tax rate, FY 2004: $11.93

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