DALLAS (AP) — A deaf couple is upset about a note that an American Airlines employee attached to one of their bags, referring to the couple as ‘‘deaf and dumb.’’
The airline said Friday that it has apologized to James Moehle and Angela Huckaby of Houston.
A spokesman says the employee who wrote the note did not intend to insult anyone and will go through sensitivity training.
The couple was returning from vacation in Hawaii when one bag was lost on the last leg, from Dallas to Houston. American says a worker who is not a native English speaker scrawled the note to alert a driver to contact the couple by text message when delivering the bag.
Moehle’s mother, Kay Moehle, tells KTRK-TV in Houston that the note was cruel and unnecessary.