T worker in Boston fired after dispute with rider

November 11, 2010

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BOSTON—An MBTA customer service agent has been fired following a recent altercation with an angry rider.

Stuart Wilkerson told WHDH-TV that he tried to take a picture of the employee with his cell phone camera after he complained that she gave him the wrong train directions to Providence, then refused to tell him her name.

Wilkerson said the employee hit him in the face and knocked the phone out of his hand.

MBTA General Manager Richard Davey said the worker, who was not identified, was fired after video of the incident was reviewed.

Davey said it appeared the customer was more hostile than he should have been under the circumstances, but the reaction of the agent "was far too aggressive" and would not be tolerated on the transit system.