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State Labor Department Secretary Joanne Goldstein sent a letter to legislators Thursday seeking to assure them that the new $46 million unemployment system is functioning with minimal problems, even as complaints continued to surface from workers and job seekers.
“Overall, the launch was successful and the system is working,’’ Goldstein wrote. Yet in a nod to the flood of calls and complaints into the Department of Unemployment Assistance — and to legislators’ offices — she said, “I recognize this success is irrelevant to the claimant who is without benefits or cannot reach a claims representative.’’
Goldstein said the department has increased staff and training and is making every effort to resolve claims. The letter, dated Sept. 26, came in the wake of weeks of technical glitches since the system was rolled out July 1.