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Rachel Kaprielian, head of the Registry of Motor Vehicles, met with state legislators last week to brief them on a plan to update the registry’s technology. In part, her presentation was intended to allay concerns of those vexed by news that the registry planned to halve the number of branches, consolidating staff into larger offices and encouraging customers to rely more heavily on online services.
RMV officials plan to establish online accounts for all Mass. drivers, so drivers can keep their license information up to date, and track expiration dates and pending citations. They will introduce new software that will link a person’s driving record with their vehicle’s registration records. And they hope to place registry branches with electronic kiosks at AAA offices, supermarkets, and big-box stores.