Fitbit has been receiving complaints from some users of its new Force product concerning itchy rashes that have developed on their wrists where the product is worn. The company is offering to replace or refund the $130 fitness wristband that tracks steps taken, calories burned, and hours slept the previous night.
“We are looking into reports from a very limited number of Fitbit Force users who have been experiencing skin irritation, possibly as a result of an allergy to nickel, an element of surgical-grade stainless steel used in the device,” said the company in a statement.
“We suggest that consumers experiencing any irritation discontinue using the product and contact Fitbit at firstname.lastname@example.org if they have additional questions. Customers may also contact Fitbit for an immediate refund or replacement with a different Fitbit product.”
The company apologized to any consumers who have experienced problems with the device, and said it is conducting an investigation to determine the cause. In the meantime, designers are looking at ways to modify the product so “anyone can wear the Fitbit Force comfortably.”