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Balancing Acts

Tuning in to hear others

In a chaotic world, companies emphasize listening skills

Tara Healey (center) leads employees at Harvard Pilgrim Health Care in Wellesley through a program designed to help them improve their listening skills. Tara Healey (center) leads employees at Harvard Pilgrim Health Care in Wellesley through a program designed to help them improve their listening skills. (Photos by Pat Greenhouse/Globe Staff)
By Maggie Jackson
February 8, 2009

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Is listening under siege? Deborah Hicks, chief human resources officer at Harvard Medical School, thinks so. Listening is an overlooked skill in an era of hurried schedules, high-tech overload, and now economic anxieties, says Hicks, whose 8- and 13-year-old sons keep her honest by demanding that she repeat back what they say, if they suspect she's not hearing them fully. (Full article: 898 words)

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