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Many businesses are experiencing a unique situation: They have as many as four generations working together in their workplaces.
You have traditionalists who were born before or during World War II, baby boomers born between 1945 and the mid 1960s, gen-Xers born between the mid 1960s and 1980, and millennials who were born after 1980.
One area where the generational experience is vastly different and can contribute to misunderstandings is technology. Think about it for a minute.
In voice communication alone, the traditionalists’ experience stems from the landline phone. That experience included a strict, “no personal calls” work rule. While boomers were initiated to wireless communications, gen-Xers were first to bring cellphones into the workplace, changing the dynamic of the personal call.