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Instacart introduces neighbor-to-neighbor grocery delivery to Boston

Posted by Scott Kirsner  December 11, 2013 08:00 AM

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Update: Instacart is now offering groceries from Whole Foods, and expanding its coverage area to include neighborhoods like Brighton, Jamaica Plain, Brookline, and North Dorchester.

With holiday parties and family meals looming, it's easy to see the appeal of Instacart: you can order groceries online and have them delivered to your doorstep in an hour or two, for a delivery charge of as little as $3.99.

And here's the twist: similar to errand services like Task Rabbit or transportation networks like Lyft, just about anyone who can find their way around the produce section can sign up to earn money as a grocery courier for Instacart. The company says that its "personal shoppers" earn an average of $20 an hour, but they're paid based on the number of orders they handle, and the size of those orders. It raises the interesting possibility of pocketing some extra dough by shopping for a few neighbors whenever you visit the store.

Instacart_Apoorva high res.jpg"My fridge was always empty," says Instacart founder and CEO Apoorva Mehta, right. "I just never had time to go to the grocery store during the day." Mehta previously worked to improve order fulfillment at Amazon, and as an engineer at Qualcomm and RIM. Instacart started in San Francisco, and expanded to Chicago in September; Boston is Instacart's third market. "Our goal is to offer an Amazon-like experience without building any the infrastructure, using crowdsourcing," Mehta says.

At first, Instacart will offer only groceries available at Shaw's. But it will eventually expand to offer items from Whole Foods and Costco and other stores, Mehta says, letting consumers purchase certain items from each store, and have them simply materialize on their doorstep a few hours later. Typically, Mehta says, if a consumer chose items from three different stores, that order would be filled by three different personal shoppers. Instacart says the food prices on its site can be the same or higher than the prices you'd pay in the store.

For consumers who request delivery in less than two hours, the company charges a $3.99 fee for orders over $35, and $7.99 for orders under $35. The minimum order is $10. The company says its fastest delivery was made in 19 minutes, but deliveries can also be scheduled for specific times or days when you'll be home. Instacart also offers a service similar to Amazon Prime: for $99 a year, all under two hour deliveries over $35 are free.

The company is in the process of signing a lease for its local office, in Cambridge's Central Square. Mehta tells me Instacart has already hired one person for its Boston operations, and plans to add two more.

The map of Instacart's initial delivery area, in Boston, Cambridge, and Somerville, is below:


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Innovation and technology news that matters, on a new website from the Boston Globe, featuring Scott Kirsner and other original reporting.

About Scott Kirsner

Scott Kirsner was part of the team that launched in 1995, and has been writing a column for the Globe since 2000. His work has also appeared in Wired, Fast Company, The New York Times, BusinessWeek, Newsweek, and Variety. Scott is also the author of the books "Fans, Friends & Followers" and "Inventing the Movies," was the editor of "The Convergence Guide: Life Sciences in New England," and was a contributor to "The Good City: Writers Explore 21st Century Boston." Scott also helps organize several local events on entrepreneurship, including the Nantucket Conference and Future Forward. Here's some background on how Scott decides what to cover, and how to pitch him a story idea.

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