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Comcast, Verizon, and the rebate wait

Posted by Mitch Lipka  October 21, 2013 01:00 PM

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Comcast-Logo.pngQ. In June I took advantage of a promotion offered by Comcast. The deal was that if I switched my [cell] phone service to Verizon and bought a new smart phone I would get a $100 gift card. I was told it would take eight to 10 weeks to get the gift card. After 10 weeks I hadn’t received my gift card. I checked and was told the process was supposed to take 10 to 12 weeks. In week 13, I was told it would be another three to four weeks. They went from eight to 10 weeks to 16-17 weeks. Can you help me get the $100 gift card I was promised and warn others who signed up for this that they might need to follow up.

Marshall Feldman, Brookline

A. Glad to help and happy to warn.

This is hardly an isolated case, but is a good example of the downside to offers that involve getting a later reward. Adding a step for a consumer to get a promised incentive – whether it’s a gift card or rebate or anything else -- means if you have to apply, many won’t. And even if you do, some will be disqualified for various reasons while others fall into some mysterious crack.

It’s not clear what happened here, but shortly after I brought the situation to Comcast’s attention, your frustrating wait for he $100 gift card ended.

“We’re looking into what could have caused this unfortunate delay,” Comcast spokesman Marc Goodman said. “Meanwhile, we have reached out to this customer to apologize for the inconvenience, and he now has the gift card that was promised. Customers with similar concerns can call 1-866-347-2229.”

The message here is if you do have to wait for a rebate or reward for a purchase, you’re well served to keep a copy of all receipts and the form you submitted. You should also make a calendar note of when you’re due to receive it. If you’ve made a purchase with the promise of getting $100 – or any other compensation – down the road, stay on top of it. Make sure you get it rather than donating it to the company.

This blog is not written or edited by or the Boston Globe.
The author is solely responsible for the content.

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About the author

Mitch Lipka is one of America's leading consumer journalists and advocates. He is an expert in product safety, recalls, scams, and helping consumers get out of jams. He is a nationally known consumer columnist and runs He lives in Worcester. You can find him on Facebook or reach him at


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