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Airport car service offers deals, fails to deliver, BBB complaints show

Posted by Mitch Lipka  April 26, 2012 10:29 AM

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A Boston-based airport transportation firm, Quicklivery, which claims to be able to hook up consumers to car services nationwide is building up a mounting collection of unanswered complaints, the Better Business Bureau said.

The business received an "F" rating for a track record of failing to provide services to customers and not responding to complaints. Quicklivery has been offering discount vouchers on deal sites, which are paid for in advance at a cost savings, but consumers then complain they can't actually use them.

A phone call and email to Quicklivery seeking comment were not immediately returned.

"With more people using discount sites it is imperative people check out a business and read the fine print," said Paula Fleming, vice president of the BBB of Eastern Massachusetts, Maine, Rhode Island and Vermont. "BBB encourages consumers to not always go with the lowest cost when considering a service as the quality may not be up to your standards."

On the review site Yelp, all seven commenters gave the company the lowest possible rating. They cited the company's unwillingness to accept the vouchers, demands for extra money, being picked up in a personal vehicle, and mainly for never showing up at all. All-in-all, not the kind of service you'd like when you're going to or from an airport.


This blog is not written or edited by Boston.com or the Boston Globe.
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About the author

Mitch Lipka is one of America's leading consumer journalists and advocates. He is an expert in product safety, recalls, scams, and helping consumers get out of jams. He is a nationally known consumer columnist and runs TheConsumerChronicle.com. He lives in Worcester. You can find him on Facebook or reach him at ConsumerNews@Aol.com

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