Feedback, even if it hurts
More big companies inviting customers to sound off online
A Bank of America customer recently posted a scathing online review of the giant financial institution, giving it one star out of five. "I would never recommend this bank to anyone," the critic said. "I had to pay over $120 in overdraft fees that should have not been there from the start." (Full article: 980 words)
This article is available in our archives:
Globe Subscribers
FREE for subscribers
Subscribers to the Boston Globe get unlimited access to our archives.
Not a subscriber?
Non-Subscribers
Purchase an electronic copy of the full article. Learn More
- $9.95 1 month archives pass
- $24.95 3 months archives pass
- $74.95 1 year archives pass
