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Consumer beat

Maytag guy wouldn't have left you on hold, but that was then

Slow responses seem common when calling firms

By Bruce Mohl
Globe Staff / February 18, 2007

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Too many companies seem to place no value on their customers' time. Maytag Corp. on Feb. 1 said it was recalling 2.3 million dishwashers because of a potential fire hazard. The company, which received 135 reports of fires, urged affected customers to stop using their machines, disconnect the power, and contact Maytag to discuss the appropriate repair. (Full article: 928 words)

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