Ranking the best, worst major US airlines
The 2011 Airline Quality Rating, an annual report sponsored by Purdue University and Wichita State University and based on Department of Transportation statistics, was released today.
The study ranks the 16 largest US airline carriers in on-time performance, mishandled baggage, bumpings due to overbooking, and consumer complaints.
What airlines came out on top, and which toiled at the bottom? Click through to find out.