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For Mac enthusiast, it’s a dream job

Adam Rosen, an independent IT specialist who provides Apple consulting and tech support services, is a longtime Apple fan who has a vintage Mac museum in his home. Adam Rosen, an independent IT specialist who provides Apple consulting and tech support services, is a longtime Apple fan who has a vintage Mac museum in his home. (Suzanne Kreiter/Globe Staff)
By Cindy Atoji Keene Patricia Hunt Sinacole
Globe Correspondent / September 26, 2010

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As an Apple-certified consultant, Macintosh columnist, and vintage Mac collector, Adam Rosen’s short motto is: “With Macs, you spend more time using the tool and less time keeping the tool running.’’

Of course, if Macs were perfect, “I wouldn’t have a job,’’ said Rosen, proprietor of Oakbog, a professional Mac tech support and consultancy company.

Rosen mainly helps with operating system upgrades, migrating data, and problem solving with Wi-Fi, e-mail, or backups. Not to speak of the client who made the odd request of wanting a phone bill doctored with Photoshop so his girlfriend couldn’t see the calls he made. (Rosen said no.)

Help! I keep getting an error message. How would you be able to help me?

Being a successful technology specialist doesn’t mean having all the answers off the bat but rather knowing trouble shooting techniques and being able to get to the crux of the matter. At MIT, where I went to school, I was hit with so much stuff that I learned how to reason, look for clues, and narrow things down to find a solution. Another part of the puzzle is simple but overlooked: using Google for tech support.

You have a bedroom full of old Macs, also known as the Vintage Mac Museum.

Yes, my collection spans from the “68K Golden Era,’’ when the original Macs first came out, through the “Beleaguered Apple Years’’ to the present day. The museum includes three dozen pre-Intel working models spanning a 20-year time. Some require coaxing from time to time to keep running.

What’s one of your biggest computer horror stories?

I was working with a client who had a bunch of external hard drives, and while setting up a backup disc for him, I accidentally reformatted the wrong drive and inadvertently erased all his movies and pictures . . . it took three seconds to erase the drive but three days to recover the data. It wasn’t a fun weekend for me, but it worked out for him.

Employees can go vote, but they could lose pay
Q. I am working in a new job and I left work about 45 minutes early to vote. Since I moved over the summer, I voted at a new location and was unsure of how to get there. When I arrived at work the next day, I was “spoken’’ to about leaving early the day before. Are there any laws that cover an employee’s right to vote?

A. Under Massachusetts law, an employer must give an employee up to two hours off to vote in an election — either a primary or general election. But the employer does not have to pay the employee for any time taken off for the purpose of voting.

Although not explicitly required within the Massachusetts law, I think one way of demonstrating a high level of professionalism would be to make this request in advance of the primary date.

Most managers would understand the need to allow some extra time for traveling to a new polling location or perhaps a particularly long commute to a polling location.

Your manager may have had to balance several requests of this nature.

However, the law is clear — all voters should be allowed time off to vote.

— Patricia Hunt Sinacole