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On The Hot Seat

For passengers, bad communications derail confidence

March 7, 2010

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Massachusetts Bay Commuter Railroad Co. recently had its contract to run the MBTA’s rail service extended through 2013, earning $560 million for the final two years. The consortium, which took over the nation’s largest commuter rail contract from Amtrak in 2003, has struggled at times with equipment failures, labor strife, and service delays, but has performed better over the past ... (Full article: 760 words)

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