Sweet like sugar -- but it's not sugar
Splenda's maker sued over advertising claims that link product to nature
Sweetness is about to be the subject of a bitter courtroom fight.
In one corner is the artificial sweetener in the blue packet, Equal; in the other is its best-selling rival in the yellow packet, Splenda.
The maker of Equal contends that Splenda has been misleading millions of consumers by fostering the notion, through television and print advertising, that Splenda is made from sugar and is natural. Splenda's maker counters that the process to make the sweetener does indeed start with sugar.
Today, a lawsuit brought by the maker of Equal, Merisant, against Splenda's maker, McNeil Nutritionals, is scheduled to go before a jury in U S District Court in Philadelphia.
At stake is leadership of the fiercely competitive $1.5 billion artificial sweetener market. Equal had once dominated the market, finding its way into more than 6,000 consumer products like Diet Coke and Diet Pepsi, the two biggest buyers of artificial sweeteners in the world.
But since Splenda was introduced in late 1999, Equal has steadily been elbowed aside and Splenda is now number one, with 62 percent of the market in the United States.
It is unusual for a dispute over advertising claims to go to a jury trial. The case centers on Splenda's tagline "Made from sugar, so it tastes like sugar" -- a claim that Equal mocks as an "urban myth" on its website.
While both sides are expected to present phalanxes of neurobiologists and chemists as expert witnesses, the dispute hinges on the role of language in creating and defining the product.
"The phrase 'made from sugar' may seem simple enough, but it has spawned an epic battle among the parties over proper diction and syntax," the judge overseeing the case, Gene E.K. Pratter, wrote in an opinion last month.
"For example, McNeil claims that 'made from sugar' clearly excludes the interpretation that Splenda is sugar, or that Splenda is made with sugar," he continued. "Made with sugar would mean that sugar is an ingredient listed on the package. Drawing upon an often effective rhetorical device, McNeil asks the question, how could a consumer interpret a product that is 'made from sugar' and 'tastes like sugar' as actually being sugar?"
Kevin L. Keller, a marketing professor at the Tuck School of Business at Dartmouth, said that the language at issue had "a legal perspective, a marketing perspective and a health perspective."
"The challenge is how do you seek and find the truth in each of these different perspectives," he said.
Merisant is seeking the disgorgement of at least $176 million in Splenda's profits as well as court approval to force Splenda's maker to revamp its advertising and marketing. The jury trial is expected to last two weeks.
Splenda's core ingredient is a nonnutritive sweetener that does not grow in sugar fields or appear elsewhere naturally. Rather, the core ingredient, sucralose, is manufactured in laboratories as a synthetic compound. Despite its similar-sounding name, sucralose is not the same thing as sucrose, the technical name for pure table sugar.
Splenda's maker McNeil, a unit of the Johnson & Johnson drug and consumer goods giant, has patented dozens of ways to manufacture sucralose. Some of them are based on sucrose. One is even based on raffinose, a sugar-relative found in beans, onions, and broccoli. But others are based on nonsugars -- a point that Equal's maker, prowling through filed patents, has seized upon.
McNeil says that the process it uses to manufacture Splenda starts with sugar, pure and simple. To make sucralose, McNeil adds three chlorine atoms that are naturally found in foods like salt and lettuce to a molecule of sucrose. The sucrose disappears in the manufacturing process, but the result -- sucralose -- is 600 times as sweet as ordinary table sugar. Splenda then mixes two bulking agents, dextrose and maltodextrin, into the sucralose.
The chemistry is complex, and it may be baffling for a jury to hear about a process that starts out involving sugar but ends up lacking it.
Despite its use of sugar as the starting point for making sucralose, nowhere do the words "sugar" or "sucrose" appear on Splenda's ingredient list. That is because under Food and Drug Administration regulations, it cannot list a substance that has vaporized during the manufacturing process.
In January 2005, in its answer to the lawsuit filed by Merisant that previous November, McNeil said that "the sweetening ingredient in Splenda is made by a multistep process that starts with cane sugar." But it then added that "Splenda is an artificial sweetener that does not contain sugar" -- presumably because the sugar disappears during manufacturing.
In papers that were filed with the court and sealed -- but were then cited by the judge in his opinion last month -- McNeil acknowledged that "unaltered sugar/sucrose is not an ingredient in Splenda."
Rebecca Tushnet, a professor of advertising law at Georgetown University who has followed the case, said: "The key issue is, what can you say about your product that's made in a lab and its relationship to nature? "
Merisant argues that it is chemistry, not sugar, that generates Splenda's sweetness. "At the end of the day, they say Splenda is 'made from sugar,' " said Merisant's lead outside lawyer, Gregory LoCascio of Kirkland & Ellis. "People think it's sugar without the calories, or skim sugar, or magic sugar, and it's not. It's artificial sweetener."
McNeil's outside lawyers referred all calls to a McNeil spokeswoman, Julie Keenan, who provided a statement saying that Splenda "is made from pure cane sugar by a patented process that makes three atomic changes to the sugar [sucrose] molecule."
"The resulting sweetener, called sucralose, retains the sweet taste of sugar," she said.
Equal, also known as aspartame, also does not have an iota of sugar in it. It is composed of two amino acids and a methyl ester group. But Equal promotes itself as an artificial sweetener and tones down the references to sugar in its marketing, saying only that it "has sweet, clean taste, like sugar."
Still, Equal has a powerful if unlikely ally in its battle against Splenda: the Sugar Association, a trade and lobbying group for the $10 billion American natural sugar industry. The association has separately sued Splenda's makers over claims to be related to sugar.
In less than a decade, Splenda has come to dominate the American artificial sweetener market. Last year, it had sales of $212 million, dwarfing Equal's sales of $49 million. Splenda is now not just in packets and bulk, but in Cocoa Puffs, Diet Coke, Pedialyte, and nearly 4,500 other consumer products.
In its court filings, Merisant cites presentations made by Alchemy, Splenda's advertising agency, that cited "the decision to position Splenda as not artificial."
In those presentations, the agency says Splenda should be thought of as "sugar without the calories," putting "significant distance from "artificial sweeteners."
For a time in 2002, McNeil added the line "but it's not sugar." Sales fizzled.
McNeil dropped the line and went back to "made like sugar, tastes like sugar" and "think sugar, say Splenda." Sales shot back up.