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An important message regarding the confidential financial information of Boston Globe subscribers.

Dear Boston Globe Subscribers,

We regret to tell you of an unfortunate event that occurred over the weekend which we are working diligently to address.

Confidential credit and bank card account information of Boston Globe and Telegram & Gazette subscribers who pay for their home delivery subscriptions by credit card was inadvertently disclosed on the back of slips used to label bundles of the Worcester Sunday Telegram. The bank routing information of some Telegram & Gazette subscribers who do not pay by credit card may also have appeared on some of these newspaper bundle sheets.

The records of approximately 240,000 customers may have been released. We have contacted the relevant retailers and carriers to recover as many bundle sheets as possible.

The Globe has contacted the four major credit card companies, Visa, American Express, Mastercard, and Discover, to advise them of the situation. The Telegram & Gazette is contacting the banks of its subscribers.

The Globe and the Telegram & Gazette will be mailing notices to subscribers containing information about what actions they can take to protect their credit card and bank accounts. We urge those subscribers who pay for their home delivery with credit or bank cards to monitor their card bills and report any unauthorized transactions to their credit or bank card company.

A hotline has been established for concerned customers who may have questions regarding their accounts. That number is 1-888-665-2644.

We deeply value the trust our subscribers place in us and are working diligently to remedy this situation. Immediate steps have been taken internally at The Globe and the Telegram & Gazette to increase security measures for protecting customers’ confidential information. We regret the inconvenience that this incident may cause.

Richard H. Gilman


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