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Offshoring accelerating

US study puts number of jobs sent overseas in 2004 at 406,000, double the estimates

By Kimberly Blanton
Globe Staff / November 17, 2004

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Michael Brightman is reminded daily that workers in New Delhi do the same job he does. His Indian counterparts routinely direct AT&T customers to him for long-distance billing problems that the New Delhi workers can't answer. (Full article: 1322 words)

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