Online jobless benefits system could take months to fix

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Massachusetts labor department officials told a state Senate committee Monday that it might take until February to completely fix problems plaguing the new online system for filing unemployment benefits.

But even with the possibility that unemployed workers could face months more of difficulties and delays in getting benefits, officials from the labor department and contractor, Deloitte Consulting of New York, testified before the Senate Committee on Post Audit that the rollout of the computer system was largely a success.

“I am happy with the launch,” said Secretary of Labor and Workforce Development Joanne Goldstein, noting that would have liked some aspects to have gone better.

Mark Price, a Deloitte principal in charge of the firm’s Massachusetts business, insisted, “We have a successful working system today.”

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