Why I love my job
Employer: Institution for Savings
Job: Administrator for retail operations
"I work behind the scenes, taking all the calls that come into the banking system, whether it's getting a balance, researching an account, or answering a question about a deposit. I always try to be professional and friendly on the phone, because people can hear you smile.
"Just the other day, a woman asked about a hold on her account. I looked at how she was doing her payments, and told her that it would be better to have her withdrawals come directly out of her checking versus debit account. She was very grateful."