Name: Lucy Cochrane
Company: Benchmark Assisted Living in Agawam
Job: Housekeeper and cultural ambassador
Tenure: 10 years
"I truly enjoy being with the residents. Of course, my co-workers, we work as a team and it makes the job fun. But seeing the residents in the morning... it makes you feel good to see them smile. They're just perfect, so thankful, and just the nicest people even when they're asking for extra toilet paper."