Globe Editorial

Logan Airport: An acquired taste

Logan airport’s baggage claim at terminal C. Logan airport’s baggage claim at terminal C. (Josh Reynolds for The Globe)
February 21, 2010

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Let’s stipulate that Logan Airport has its share of off-putting quirks - from relatively stiff parking fees to security stations shoehorned into odd locations to a paucity of amenities near many gates. Even so, its low ranking in a new J.D. Power customer-satisfaction comes as some surprise. With airports, as with other matters of taste, it’s all in what you like. Logan offers decent transit access to at least the heart of the metropolitan area. Competition from Manchester and Providence has held down prices. Many parts of the airport benefit from a relative lack of bustle.

Every airport is unhappy in its own way. Denver International Airport was among the better-rated airports in the survey, and yet it seems like several light-years away from Denver and its inner suburbs. Atlanta’s Hartsfield-Jackson International Airport received average ratings. But while its concourses abound with shops and restaurants, it’s also a wearisome place to be stuck during a six-hour flight delay - the beeping carts, the endless announcements, the TVs mounted everywhere in an effort to turn harried travelers into zombies. Old, jury-rigged, and often cramped, Logan seems downright pleasant by comparison.

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