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Friday, October 5, 2007

There's bad service, and then there's neglect

In Mat Schaffer's review of KO Prime in today's Boston Herald, he writes:

"The waitstaff couldn't have been less attentive -- dangerously so. Halfway through our entrees, my dinner companion rose from the table in obvious distress, choking. I administered the Heimlich maneuver three times until she was able to breathe. Not one KO Prime employee came to our assistance during the emergency or inquired, afterward, if she was all right.

"'It's definitely something we try and recognize and train our staff to react to -- it should have been and we apologize that it wasn't,' said Frank Kawecki, area director of operations for KO Prime, in a telephone interview yesterday. 'We should have seen it and we're still trying to find out why we didn't and what we can do to better react to a situation like this in the future.'"

That's just downright alarming, in a restaurant of any caliber (though I should mention I've had pretty good service at KO Prime -- Globe review here).

I always hoped I could count on restaurant staff to save me and my dining companions from choking. Maybe not. Mat, will you teach me how to do the Heimlich?

P.S. Who was the twisted copy editor who headlined his review "KO Prime lacks punch"?

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