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Thursday, September 20, 2007

Kitchen construction to drive anyone nuts


This postage stamp, from ikea's website, is just a little something to look at while you hear a tale of woe from a blog reader, who sent this (extremely condensed; as those of you who have lived through a renovation know, the details of the misery can go on and on):

"I bought ikea cabinets to replace existing cupboards -- basically plywood shelves covered with plywood doors -- and some wall panels, hooks, racks. The cabinets arrived Friday and I assembled them over the weekend. So far so good, easy to assemble, and they look quite nice (um, sitting on the floor).

"It was the 'getting them here' part that was the challenge. Three weeks of contradicting stories, lost orders, false promises. Delivery orders are not shipped from store stock, but are filled in a Canadian warehouse, shipped to a Massachusetts warehouse, and delivered from there."

Her saga went on, follow up calls when the delivery did not come, no one could help, the kitchen department sent her to the delivery department. She finally goes to ikea in person and finds out that the order left Canada -- and disappeared. The person who can check on it is on vacation. She finds something called the "delivery arranging company." Finally, finally, everything arrives.

Here's more:
The order comes in so many packages, she says, and they're so small, she should have picked them up herself in a truck, instead of paying for each one. Some cabinets come with shelves, others do not. Everytime she thought of cancelling the order, she remembered that ikea is a third of the price of the cheapest stuff at Home Depot.

"When they tell you that you are getting better prices because there is less customer service -- they mean it."

Dear Renovator: Now we need to see what they look like. If the cabinets are installed, please photograph!

Posted by Sheryl Julian at 03:03 PM
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