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Thursday, August 10, 2006

Consistency counts

A friend just had to tell me about her lunch at Restaurant L, in Louis Boston, where chef Pino Maffeo has garnered great national and local kudos. Unfortunately, it wasn't a happy tale.

On this weekday lunch, the fried calamari wasn't crisp; the melon (in the glory of melon season) wasn't ripe, and salad greens were limp and actually brown. The waiter took the calamari off the bill, but as anyone who loves fine food knows, that never compensates for the disappointment.

If the kitchen can't put out the same deliciousness time after time, meal after meal, food lovers won't come back. Consistency ensures regulars.

Posted by Alison Arnett at 12:04 PM
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